Privacy Policy

Louis Krudo Jewelry – Privacy Policy

Effective Date: August 2025
Governing Law: United States – North Carolina

1. INTRODUCTION

Louis Krudo Jewelry (“we,” “us,” “our”) values your privacy and respects your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase our products, or interact with us in any way.

This Policy is designed to comply with:

U.S. federal and state privacy laws (including California Consumer Privacy Act / CCPA as amended by CPRA, Colorado Privacy Act, Virginia Consumer Data Protection Act, and others)
European Union & UK General Data Protection Regulation (GDPR & UK GDPR)
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. INFORMATION WE COLLECT

We collect information in three main ways: directly from you, automatically from your device, and from third parties.

A. Information You Provide Directly

Name, shipping/billing address, phone number, email address.
Payment details (processed securely via third-party processors — we do not store full card numbers).
Order history, returns, and customer service interactions.
Marketing preferences and communication opt-ins (email, SMS, push notifications).

B. Information Collected Automatically

When you use our website, we may automatically collect:

IP address, browser type, device type, operating system.
Pages visited, products viewed, time spent on site.
Referring/exit pages and clickstream data.
Cookies and tracking technologies (see Section 6).

C. Information From Third Parties

We may receive information from:

Payment providers and fraud prevention services.
Shipping carriers and order fulfillment partners.
Marketing platforms and social media networks (e.g., if you interact with us on Instagram or Facebook).

3. HOW WE USE YOUR INFORMATION

We use your information for:

Processing, fulfilling, and delivering your orders.
Communicating with you about orders, returns, and customer service issues.
Sending marketing emails, texts, and promotions (with your consent).
Improving website performance, security, and functionality.
Complying with legal obligations (tax, accounting, product recalls).
Fraud prevention and payment verification.

4. LEGAL BASES FOR PROCESSING (GDPR/UK GDPR)

If you are in the EU or UK, we process your personal data under these legal bases:

Contract Performance: To fulfill your orders and provide requested services.
Consent: For marketing communications, cookies, and certain data processing activities.
Legitimate Interests: To improve our services, secure our systems, and prevent fraud.
Legal Obligations: To comply with tax, customs, and consumer protection laws.

5. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with:

Service Providers: Payment processors, shipping carriers, web hosting, analytics, and marketing vendors.
Shopify: Our e-commerce platform provider — see Shopify’s Privacy Policy for details.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of a merger, sale, or acquisition.

When sharing with service providers outside your country (e.g., U.S.-EU transfers), we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

Enable website functionality.
Analyze site traffic via Shopify Analytics and Google Analytics.
Deliver targeted ads via Meta Pixel (Facebook/Instagram) and similar tools.

You can manage cookies in your browser settings.
For EU/UK visitors, we only set non-essential cookies with your consent.

7. RETENTION OF INFORMATION

We keep your personal data only as long as necessary for:

Order fulfillment and returns/repairs.
Legal and tax compliance (minimum of 7 years in some jurisdictions).
Resolving disputes and enforcing agreements.

When data is no longer needed, we securely delete or anonymize it.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications at any time.
Request data portability in a machine-readable format.
Restrict or object to certain processing activities.
For California residents: exercise CCPA rights, including “Do Not Sell or Share My Personal Information.”

To make a request, click Contact and fill out the form. We may verify your identity before fulfilling requests.

9. CHILDREN’S PRIVACY

We do not knowingly collect data from children under 13 (U.S.) or under 16 (EU/UK). If we learn that we have collected such information, we will delete it immediately.

10. DATA SECURITY

We use industry-standard security measures, including SSL encryption and secure hosting, to protect your personal data. However, no method is 100% secure, and we cannot guarantee absolute security.

11. DATA BREACH NOTIFICATION

If a data breach occurs that poses a risk to your rights or freedoms, we will notify you and any required regulatory authority without undue delay, as required by law.

12. INTERNATIONAL USERS

By using our services from outside the U.S., you acknowledge that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The “Effective Date” at the top indicates the latest revision. We will notify you of significant changes by posting a notice on our site or emailing you if required by law.

14. CONTACT US

Louis Krudo Jewelry
638 Spartanburg Hwy.

Ste. 70-350 Hendersonville ,

NC 28792-5910

You can send a certified mail to the address above or click Contact and fill out our form.